Returns and Refunds
Returns and Refunds
At Giftsfromhome.co.uk, our utmost priority is to ensure that every product you receive is in impeccable condition. While we strive to maintain the highest quality standards, certain unforeseen circumstances such as postal damage can occasionally affect the condition of your items. If you happen to receive a damaged, faulty, or incorrect item, please don't hesitate to reach out to us at giftsfromhome1@gmail.com at your earliest convenience. We're here to assist you.
We are unable to accept returns for personalised gifts or items customised for you. It is therefore essential that you verify all details for accuracy, including dates, spelling, punctuation, and grammar, before finalising your order. Returns can be accepted for generic items that have not been customised if they are unused, undamaged, in the original condition and packaging, and we are notified within 7 days of delivery in writing (or email). Items must be received back within 15 days from the date of their original receipt by the customer.
Our dedicated team will promptly investigate the matter and provide a comprehensive response within 2-4 working days. To expedite the process, kindly include the following details in your communication:
- Your Name
- Email Address
- Shipping Address
- Order Number
- Description of the Issue or Fault
- Photo Evidence of the Problem*
*For a swift resolution, we recommend attaching photographic evidence of the issue. In certain cases, we might request photographic proof to facilitate your claim. It's important to note that due to the personalized nature of our offerings, items that have been customized are non-refundable.
For an overview of your consumer rights, please refer to our Consumer Rights section by clicking here.**
Refund Processing Time
The processing of your refund typically requires up to 2 weeks. Following the processing, please allow 3-5 working days for the credited amount to reflect in your bank account.
Policy on Repeated Refund Requests
While we aim to ensure your complete satisfaction, we reserve the right to decline refund requests if they are recurrent from the same individual or group. In such cases, we may opt not to issue a refund or fulfill an order replacement. Additionally, we hold the right to decline future orders from these customers. We will communicate our decision in writing, either via email or over the phone.
Please Note
Under the Distant Selling Regulations, personalized or made-to-order items do not qualify for a cooling-off period. Your understanding regarding this policy is greatly appreciated.
At Giftsfromhome.co.uk, we are committed to providing you with a seamless shopping experience and addressing any concerns you may have. Your satisfaction is our priority, and we look forward to serving you with the best of our abilities.
