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Engraved 450ml Sublym Wine Glass Custom Number Birthday Handwritten Design

Name: Engraved 450ml Sublym Wine Glass Custom Number Birthday Handwritten Design
Brand: Giftsfromhome
Availability: InStock

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Returns and Refunds

Returns and Refunds

At Giftsfromhome.co.uk, our utmost priority is to ensure that every product you receive is in impeccable condition. While we strive to maintain the highest quality standards, certain unforeseen circumstances such as postal damage can occasionally affect the condition of your items. If you happen to receive a damaged, faulty, or incorrect item, please don't hesitate to reach out to us at giftsfromhome1@gmail.com at your earliest convenience. We're here to assist you.

We are unable to accept returns for personalised gifts or items customised for you. It is therefore essential that you verify all details for accuracy, including dates, spelling, punctuation, and grammar, before finalising your order. Returns can be accepted for generic items that have not been customised if they are unused, undamaged, in the original condition and packaging, and we are notified within 7 days of delivery in writing (or email). Items must be received back within 15 days from the date of their original receipt by the customer.

Our dedicated team will promptly investigate the matter and provide a comprehensive response within 2-4 working days. To expedite the process, kindly include the following details in your communication:

Your Name
Email Address
Shipping Address
Order Number
Description of the Issue or Fault
Photo Evidence of the Problem*

*For a swift resolution, we recommend attaching photographic evidence of the issue. In certain cases, we might request photographic proof to facilitate your claim. It's important to note that due to the personalized nature of our offerings, items that have been customized are non-refundable.

For an overview of your consumer rights, please refer to our Consumer Rights section by clicking here.**

Refund Processing Time

The processing of your refund typically requires up to 2 weeks. Following the processing, please allow 3-5 working days for the credited amount to reflect in your bank account.

Policy on Repeated Refund Requests

While we aim to ensure your complete satisfaction, we reserve the right to decline refund requests if they are recurrent from the same individual or group. In such cases, we may opt not to issue a refund or fulfill an order replacement. Additionally, we hold the right to decline future orders from these customers. We will communicate our decision in writing, either via email or over the phone.

Please Note

Under the Distant Selling Regulations, personalized or made-to-order items do not qualify for a cooling-off period. Your understanding regarding this policy is greatly appreciated.

At Giftsfromhome.co.uk, we are committed to providing you with a seamless shopping experience and addressing any concerns you may have. Your satisfaction is our priority, and we look forward to serving you with the best of our abilities.

Dispatch Within 1-3 Days (United Kingdom).

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Engraved 450ml Sublym Wine Glass Custom Number Birthday Handwritten Design

Personalise your glass with any name, making it a unique and thoughtful gift! Making the glass an ideal birthday present that is both special and memorable, perfect for showing how much you care. This glass features an engraved design that is permanent and will never wash off, even after numerous uses. This glass isn�t just a decoration but a practical gift that can be used for years. Each glass is made of clear crystal glass and has a large capacity of 450ml or 15.8oz, making them a great quality present to celebrate their birthday with. Our team will state of the art laser engrave, bubble wrap and gift box your glass so that it arrives ready to be given as a special gift. We take pride in crafting your order exactly as you�ve requested, so please double check the spelling and grammar of your Customisation details.We recommend washing before first use. If you have any issues with your order, please do not hesitate to contact us, as our customer service team will be happy to help.

At GiftsFromHome.co.uk, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or make a purchase from us.

By using our website and services, you consent to the practices described in this Privacy Policy.

Information We Collect:

We may collect various types of personal information from you, including but not limited to:

Contact Information: Name, email address, postal address, and phone number.
Payment Information: Credit/debit card details, billing address, and other payment-related information.
Account Information: Username, password, and other account registration details.
Order Information: Details of products or services you purchase from us.
Communication Information: Records of your interactions with us, including emails, chats, and customer support inquiries.

Device Information: IP address, browser type, device type, and other technical information.

How We Use Your Information:

We use the collected information to:

Process and fulfill your orders.
Provide customer support and respond to your inquiries.
Send you updates, promotions, and marketing communications (you can opt-out at any time).
Improve our website and enhance your user experience.
Analyze trends, track website usage, and gather statistical data.
Prevent fraud and maintain the security of our website.

Data Security:

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

Sharing Your Information:

We may share your personal information with third-party service providers who assist us in conducting our business, such as payment processors, shipping partners, and marketing agencies. These third parties are obligated to use your information solely for the purpose of providing services to us and are required to maintain confidentiality.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

Cookies and Similar Technologies:

We use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze website traffic. You can manage your cookie preferences through your browser settings. Please refer to our Cookie Policy for more information.

Your Rights:

You have certain rights regarding your personal information under applicable data protection laws. These rights include the right to access, rectify, erase, restrict processing, and object to the processing of your data. You may also have the right to data portability and the right not to be subject to automated decision-making.

To exercise your rights or if you have any questions or concerns about your privacy, please contact us using the details provided at the end of this Privacy Policy.

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised version with the updated effective date on our website.